Frequently Asked Questions

Answers to Common Questions

Frequently Asked Questions (FAQ):

How can I place an order?
- To place an order, simply browse our website and add the desired items to your cart. Proceed to checkout, where you'll enter your shipping and payment information. Once your order is confirmed, you'll receive an email notification.
What payment methods do you accept?
We accept the following methods:
- Bank Transfer
- Visa/Mastercard/Maestro Card Payments
- Google Pay
- Apple Pay
Can I track my order?
- Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the delivery status of your package.
Do you offer international shipping?
- Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination. Please refer to our Shipping Policy for more information.
What is your return policy?
- We have a strict 'No Returns or Exchanges' policy. However, if you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving your order for assistance.
Are the products authentic?
- Yes, all products sold on our website are sourced directly from reputable manufacturers and suppliers. We guarantee the authenticity and quality of our merchandise.
How can I contact customer support?
- For any inquiries or assistance, you can contact our customer support team via email at enquiry@cadetkitstore.co.uk or through our Contact Us page on the website. We strive to respond to all inquiries within 24-48 hours.
Do you offer discounts for bulk orders?
- Yes, we offer discounts for bulk orders on select items. Please contact our sales team at shop@cadetkitstore.co.uk to inquire about bulk pricing and availability.
Can I cancel or modify my order after it's been placed?
- Unfortunately, we are unable to cancel or modify orders once they have been processed. Please review your order carefully before completing the purchase.